Privacy declaration

January 1, 2023

Your privacy is of great importance to Col38. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the Col38 website with information that we learn about you.

If you have any questions or want to know exactly what we keep about you, please contact Col38.

Contact form and Newsletter
Met het contactformulier kunt u ons vragen stellen of aanvragen doen.

For this we use your e-mail address, IP address, telephone number and name and address details. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case of follow-up questions. We can also train our customer service to become even better.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your e-mail address will only be added to the list of subscribers with your permission. This data is kept until you cancel the subscription.

We would like to send you advertising about offers and new products or services. This is what we do:

  • by email
  • through social media
  • by phone

You can object to this advertising at any time. In every statement it says how to do this. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also pass this on via your account. You can also pass this on via the portal.

Provision to other companies or institutions
We do not give your personal data to other companies or institutions under any circumstances, except if this is necessary for our website or if we are legally obliged to do so (for example if the police demand this if there is a suspicion of a crime).

Some partners are located outside the European Union. Social media buttons are included in our website. With this, the administrators of these services collect your personal data.

Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But it also allows us to see that you are visiting us again.

When you visit our website for the first time, we show a message explaining cookies. When browsing our website, we assume that you agree to the use of these cookies.

You can disable the placing of cookies via your browser, but some things on our website will no longer work properly.

Met andere bedrijven die cookies plaatsen hebben wij afspraken gemaakt over het gebruik van de cookies. Toch hebben wij geen volledige controle op wat zij zelf met de cookies doen. Lees dus ook hun privacyverklaringen.

Google Analytics
We use Google Analytics to keep track of how visitors use our website. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to keep. We allow Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We always adapt the security and pay close attention to what can go wrong.

Changes to this privacy statement
When our website changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

Access, change and delete your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See contact details below.

You have the following rights:

  • get an explanation of what personal data we have and what we do with it
  • access to the precise personal data we have
  • having errors corrected
  • to have obsolete personal data removed
  • withdraw consent
  • object to a particular use

Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

To file a complaint
If you feel that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
Bergstraat 38
9690 Kluisbergen

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